2 - Emotional Intelligence
Thank you for your interest in APIPA 2020; this course is now completed. You may download course materials below, and can stream a recorded version of the course by visiting the APIPA 2020 Participant page at here.
This session will examine how to develop the emotional intelligence competencies and communications skill necessary to maintain control, be flexible, and better connected with people in defusing angst and building positive, cooperative relationships for constructive problem solving and inspired action. We will explore differences in personality types which cause misunderstandings, how to identify and manage your own hot buttons, and how to manage difficult personality types or potentially contentions situations for positive outcomes.
Michael Binder
Washington, DC